Welcome to the Terms and Conditions for Use of the Prego website. By accessing this website, and/or placing an order for goods, you indicate your agreement to these terms and conditions. Please email us therefore if you have any query regarding the terms outlined below.
Our acceptance of your order brings into existence a contract bound by English Law, and the English Courts shall have jurisdiction to resolve any disputes arising between us.
We reserve the right to change the website and correct or update information (including product information) at any time and without notice.
Prices:
All prices include VAT at the prevailing rate. Prices do not include delivery charges. For specific details of delivery charges see below. Please note that it may not be possible to deliver to all areas, please email us for further information should you have any concerns about delivery to your address.
If you wish to place an order for delivery outside the UK mainland, please email us with details of the destination address, and the items you wish to order, and we will provide a delivery quotation. Please note that local taxes or import duties may be applicable, and are payable by the customer.
Payment:
Payment for goods is made on order placement. For Special Order, and Special Delivery items, we will contact you to confirm the details of your order. Special Order items are those manufactured in customer specific fabrics, finishes or dimensions.
Products:
All dimensions and colours are checked against the manufacturers' description, but are subject to slight variations. Colour representation is as realistic as possible, but can only ever be considered approximate due to variances of web browsers and monitors.
We cannot guarantee that items ordered in the same finish/fabric/leather but at different times, will match.
Order Cancellations by the Client:
You may cancel your order contract with Prego at any time up to the end of the seventh working day from the date you placed your order (excluding Special Orders). Cancellations must be made in writing, either by amail to sales@pregosheffield.co.uk or letter to Prego, West one 7 The Plaza, Fitzwilliam Street, Sheffield, S1 4JB. You must quote your name and order reference.
Once you have notified Prego of an order cancellation, your credit card/paypal account will be re-credited as soon as possible, and withing 30 days of the initial transaction, provided that your returned goods are received by us in the condition that they were in when they were delivered to you.
If you receive goods for which you have cancelled your order contract, you must return the goods to Prego at your own cost, as soon as possible, and without their unpacking.
Returns:
We hope that you will be happy with your purchases, however, should it happen that you wish to return goods, we will endeavour to make the process as straightforward as possible. Only standard items (this excludes Special Orders, manufactured to customer requirements) still in saleable condition may be returned, and must be done so within 7 working days from the date of delivery, whereby we will refund the price paid for the item to the purchaser. Please note that, with the exception of faulty merchandise, we cannot exchange, or accept the return of goods which have been opened and used. This does not affect your statutory rights.
Should you wish to make a return please contact Prego by phone or email, in the first instance. We will confirm the destination address for your returned goods. Please note that until they reach us the parcel and contents remain your responsibility. We recommend that you return any parcel by registered post, and that you retain proof of postage. The cost of returning goods is at your expense. For larger furniture items Prego will designete a carrier to collect the goods, with whom you will need to organise access for collection to take place. Please note that you will be subject to collection charges for each time that the carrier is unable to gain access to make the collection.
Items returned must be in perfect, original, unused condition with all the original packaging and contents.
The cost of sending goods back will be borne by the purchaser. The customer must also ensure that the goods are fully insured during transit. On return Prego will refund the original purchase price less the initial delivery charge and subsequent collection charge, if paid for by Prego.
Special Orders:
Special order items are those manufactured in customer specific fabrics finishes or dimensions. Once a Special Order has been processed, i.e. after 5 working days following the order acceptance, it is not possible to change the specification, cancel, or subsequently return the goods. Please only order if you are sure that an item and finish are right for your needs, and having checked that according to the dimensions of the item, access through doorways, stairwells, etc., will not be a problem.
If a Special Order arrives damaged or defective, you must notify Prego within 48 hours of receipt, by phone or by email, leaving your telephone number so that we can contact you back. We may require photographic images of the item in order to describe the problem to the manufacturer. A replacement will be manufactured and delivered as soon as possible.
